Shipping & Delivery
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We deliver! Delivery is included to many Gold coast resorts and Airbnb accommodation. Please include your accommodation details in your enquiry so we can add delivery costs if you are outside our zone.
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Delivery is included in our prices for all orders within our delivery zone (Generally speaking anywhere from Surfers Paradise to Tweed).
Please ensure you include your accommodation address so we can add delivery if you are outside our zone. Minimum order amount for free delivery is $100.
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No, however delivery charges will apply for orders under $100.
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Our delivery zone is anywhere between Surfers Paradise and Tweed.
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Deliveries are completed between 8AM - 4PM
Unless prearranged with hotel, someone will need to be available to receive the booking.
All orders will need to be ready for pick up by 2PM on the last day of hire.
Booking Process
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Our lead time is 24 hours in order to book a spot for delivery to your accommodation. If you're after something last minute, please feel free to give us a call and we'll try our best to help.
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Our merchant is PCI DSS compliant and we're very serious about keeping your data and information safe.
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Yes, pending availability. Please send us a message via our Contact page and we can chat further.
Products
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Yes, our hire range is a selection of high quality items from premium Australian brands.
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We do, please refer to our Help page for product information and user guides.
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Items returned that are damaged & unable to be restored will incur a damage fee.
*General wear and tear from normal use is accepted.
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Please note your preference in your order notes when completing your hire booking. We will do our very best to provide your chosen colour but unfortunately we cannot provide any guarantees.
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Yes, absolutely. We'd love to help out. The best way to reserve your items would be to send us an email and we can assist further.
Returns & Refunds
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We understand sometimes things don't go to plan and we want your holiday experience to be one to remember.
We will refund you 100% if you give us more than 24 hours notice of a cancellation.
For notice periods less than 24 hours we refund 50% of your order.